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Retrieve Your Account — 2024 or Prior Members

(You were a member before 2025 but not in 2025.)

Retrieve Prior Account

Important!

DO NOT CREATE A NEW USER ACCOUNT!

User accounts were automatically created for 2024 or prior APBA members. 

Do not create a new account before trying to retrieve the one created for you! (If you make a brand new account, you'll lose your original Member ID.) 

If you need assistance, contact headquarters at 586-773-9700 or apbahq@apba.org.

How retrieval works

Three quick steps to access your imported account:

1

Verify your identity

Use your email, phone, or Member ID on the retrieval page.

2

Claim your imported account

Choose your preferred email/phone for login and set a password.

3

Renew for 2026

Go to My Account → Licenses/Applications and click Renew.

Retrieve account

Troubleshooting

  • 📧No access to your old email? Use Member ID verification on the retrieval page, then update your contact info.
  • 👥Multiple accounts found? Contact HQ so we can merge them before you renew.

Detailed instructions & FAQs:

Please see the sections below for additional information and guides.

Follow these instructions to retrieve your account.

Follow these instructions to retrieve your account:

  1. Click here to Log In
  2. Click on “Retrieve your old account to access membership”

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  1. Click on Claim Your Account
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  2. Choose your preferred method of contact (Email or Phone), click Submit.
  3. VERIFICATION STEPS (PHONE OR EMAIL)
    1. Phone
      1. If successful, a text message will be sent to the phone number you entered (if it is associated with your account). Click “verify” in the message box.A screenshot of a computer Description automatically generated
      2. Enter the code and click Submit.A screenshot of a login page Description automatically generated
      3. You are now logged in and may renew any expired licenses using this form.
    2. Email
      1. If successful, an email will be sent to the email address you entered (if it is associated with your account).
      2. The email will include a one-time log in link. Click on that link to be automatically logged in. You will be prompted to change your password – do so and then scroll to the bottom of the page and click Save.
        Update Password
      3. You are now logged in and may renew any expired licenses using this form.
  4. VERIFICATION STEPS (MEMBER ID OR VEHICLE ID)
    1. If phone or email verification fails, you have additional options. Click on “proceed to additional verification”.
    2. Select the ID Type – Membership ID
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    3. Enter the requested information, click on Verify
    4. If the record is found, it’s details will be shown but obfuscated. There should be enough information for you to:
      1. Verify that is your account
      2. Verify the email address or phone number associated with your account (that is the email address or phone number that will be used to verify with)
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    5. After confirming your account, choose to verify with either your Email or Phone number. Continue at Step 5 above (Verification Steps, Phone or Email).

Help! I can't find my account.

First, follow the instructions here to retrieve your account: https://apba.tracksideapp.com/renew-membership

If you only tried by phone number, try again using email.

If neither phone number or email works, try using your Member ID.

If all 3 methods do not return an account, then your data was likely not included in the list that was imported into the system.

If you have tried all methods of retrieving your account with no luck, simply create a new account and follow these steps: https://apba.tracksideapp.com/new-membership

We will be able to add your original Member ID to your new account, but you will need to contact us to let us know: 

I retrieved my account, but how do I change my password?

If you retrieved your account by email:

The email will include a one-time log in link. Click on that link to be automatically logged in. You will be prompted to change your password – do so and then scroll to the bottom of the page and click Save.
If you forgot to do this, simply follow the instructions below this image.

Update Password

 

If you retrieved your account by phone/text message:

You should know the email address linked to your account. Make sure you are logged out, then go HERE to reset your password. 

Reset Password

You will receive an email with a one-time log in link. Click on that link to be automatically logged in. You will be prompted to change your password – do so and then scroll to the bottom of the page and click Save.

Update Password

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